What about covering sickness?
We always have a cover engineer so should your engineer be off sick, they can be covered by one of our other engineers. If the school is happy for the engineer to just make the time up instead, then this can be done as well in instances of short sicknesses or that time can be used as project work time during a school holiday. We always make sure the schools always gets the time they have paid for.
How often will you visit the school?
We can visit the school as often as you like. The standard is for a weekly visit one day a week. However you can have us for two, three, four, or five days a week. Additionally you could have us for one half day a week or one full day a fortnight. We base our pricing on time, not the specific task, so if you have a lot of computers, you will probably need more time, however if we have got you school up and running to an excellent standard, then you may only still need us for just one day a week.
Do we always have the same engineer?
Your engineer is probably the most important part of the service we provide to your school. We provide each school with their dedicated engineer who will build up a rapport and understanding with the school. On days when your dedicated engineer cannot be onsite, we have engineers that can cover, for example during holidays, sickness etc.
Can you save us money?
ICT service that provided value for money. We can save schools money in a number of ways and are pricing is very competitive. If you can find a better price for a comparable service provider, let us know and we will look to match it. We do help save money in other ways though, for example from our advice in how to save money with your printers or projectors. One additional service we provide is the facility for schools to actually generate money from certain initiatives that we can provide to schools. Please arrange a meeting to discuss this further.
Do we have to take all services with you?
You can pick and choose which services you would like to receive from us, however there a cost savings if you take one of our packages and also additional discounts if you were to buy in to a three year contract for example.