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IT Support

Complete IT Support , Ad hoc IP Support , Remote Support, Telephone Support, Online Ticketing and Our Response Times...

Complete IT Support

Complete IT Support We can provide your business with comprehensive IT support which includes;

  1. Desktop hardware/software setup, fault diagnosis, and upgrades
  2. Server hardware/software setup, fault diagnosis, and upgrades
  3. Active Directory domain setup and fault diagnosis
  4. Workgroup support and fault diagnosis
  5. Network setup and fault diagnosis
  6. Cabling and routing setup
  7. Printer/Scanner/Fax setup and fault diagnosis
  8. iPhone/Android/Blackberry/Windows mobile setup and fault diagnosis
  9. Wi-Fi setup and support
  10. Broadband support and fault diagnosis

Ad-Hoc IT Support

An ad hoc network is a temporary connection between computers and devices used for a specific purpose, such as sharing documents during a meeting or playing multiple-player computer games. Moreover, users can temporarily share an Internet connection with other people over the ad hoc network, so those users don’t have to set up their own Internet connections. Ad hoc networks can only be wireless. Fresh is ready to setup, maintain and expand ad hoc networks so it can meet the all the requirement of the business.

Remote Support

Remote IT support is the technology that allows the technician to connect and access remote computers anywhere on the globe as long as they are connected to the internet. One the costumer approves access, supporter (technician) can use and control customer PC as if it was in fort of the technician. This method helps to provide instant IT support, support the costumer at any time (24 hours), save costumer time and money because there will be no extra traveling expenses, and provide IT support for far machine.

Telephone Support

An IP telephone system uses packet-switched Voice over IP (VoIP) technology, or Internet telephony, to transmit telephone calls over the Internet as opposed to the circuit-switched telephony used by the traditional Public Switched Telephone Network (PSTN). Whereas long-distance calls on a regular phone system can be cost prohibitive, the same calls on an IP phone system are free -- there are no fees beyond the cost of Internet access, and this is one of the key advantages to IP telephone systems. Fresh is able to provide Telephony maintenance support packages to meet all your business needs.

Online Ticketing

An online ticket is an electronic version of a regular paper ticket. However, electronic tickets differ from paper tickets because online booking process goes through different type of auto checking before e-tickets be reserved such as checking customer name, address, DOB, and all other options that booking process may requires, that means e-tickets are more accurate than traditional booking system. Moreover, once the online reservation is confirmed e-ticket will be saved securely in the database of several computers, and since all tickets information is stored electronically, it can easily be shared between different computers in no time. In short, the main advantages of E-tickets system are; save costumer booking time (no queuing anymore), all required booking information must be fill in to access the reservation, more easy and save than traditional booking system.

If you looking for new online ticketing system or you want maintain your old booking system, Fresh is ready to provide your business with outstanding online ticketing system support.

Our response times

Our support time varies from two hours to one or three days, depend on the priority of the technical issue and the support package that customer is brought to but all of our support is within an SLA to fit your business requirement.

Searching for useful, timely ICT services for educational academies? Fresh School IT has the ultimate Education ICT solutions for all your technology issues. We are Friendly, Reliable, Experienced, Synergetic, and Honest. We strive to give you the best technology experience.

Get Help From The Best IT Team

Fresh School IT, having access to the best IT experts, ICT technicians, and support tools, extends a helping hand to education academies and business organization of all sizes. Step into the world of technology with Fresh School IT. Our valuable IT assistance can help you start your journey to the path of success.


Fresh Newsletter Winter 2012/13

Backing up at home Oct 2012

Fresh Consulting Feature Oct 2012

iPads in Schools Feature Dec 2012


"Fresh truly deliver a one-size fits all approach when it comes to supporting ICT in schools..."

Jonathan Refson – IT Co-ordinator

Byron Court Primary School


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